13555 Bishops Court Suite 245 Brookfield, WI. 53005 United States of America

Info@1stBasis.com (414) 326-3194

Frequently asked questions

What platforms do you work with?

1st Basis Consulting works with all SAP-supported and VMware-supported platforms.

Will I ever have to talk with a call center?

Our US-based Always OnTM Response Team is available 24/7, 365. We don’t use call centers, so your first contact will be with a senior consultant who can work with you to resolve your question or problem.

Can you help us transition to VMware?

From configuration of your VMware system to performance monitoring and tested backups, 1st Basis Consulting senior consultants can get you up and running, and keep your VM systems optimized. We provide sizing, design and migration from physical to virtual environments.

Can you provide hosting?

Our state-of-the-art Tier III data center is SSAE16-compliant and cost effective. Located in the geographically stable Midwest, our data center offers the reliability you require for data and business systems.

We need a server upgrade. Do you offer hardware?

We offer a hardware assessment and the Dell product line to meet your current and future business needs.

Who will I work with when I call or send a help ticket?

We don’t use call centers. Our US-based Always OnTM senior consultants are your first point of contact anytime you work with 1st Basis Consulting, 24/7, 365. They’ll take your call and solve your problem.

Can you customize a package of services for my business?

Every business is different. We tailor every service package to meet your current and future business needs.

Do I have to sign a long-term contract?

We tailor a service package to meet your current needs. If that package includes a long-term monitoring or support contract, we offer a 90-day “out” clause, which has never been exercised by a customer. Why? Our customers value their 24/7, 365 access to our expertise.

Can you train our employees on Basis?

Yes. We offer online Basis boot camps with 3-4 days of live instruction and hands-on, instructor-supported practice. Master the fundamentals of managing and monitoring your SAP system, from installation through monitoring and updates.

How can you offer high-end service at lower cost?

With more than 200 SAP installations and upgrades and 150 systems monitored daily, we’ve developed proven methods that are remarkably efficient, allowing us to offer high-end services at the best prices in the industry.

About Us

Visit Us In Person

13555 Bishops Court
Suite 245
Brookfield, WI. 53005
United States of America