24/7 - Full SAP® Basis Support
1st Basis offers 24 hours 7 days a week support
Provides a Team of Experienced, Dedicated Consultants On Call 24/7 to manage your entire SAP Landscape costing less than staffing internally, with unprecedented Customer Service.
What’s included in “Always On” Basis Service
- Monitoring your systems on a daily basis
- Day-to-Day Administrative activities such as Transports and Notes
- Reporting and Resolving current or potential problems
- Miscellaneous requests from the customer
- Database Refreshes as needed
- Monitor, configure Backups and create and document a Backup Strategy
- Disaster Recovery - restoring your systems as quickly as possible
- Disaster Recovery Tests per your requirements
- Support Pack or Enhancement Pack application
- Regular Kernel Updates
- System Tuning
- Client Refreshes or Copies
- Documentation
- Hardware Sizing & Recommendations for new projects or hardware migrations.
Communication - No Excuses
We have several means of accepting support requests:
- Online Support Chat
- Email/Help Desk Ticketing System
- Hotline
- Cell Phone
Let 1st Basis Eliminate your Concerns
- Augment your internal basis staff - keep them from getting overwhelmed or burned out.
- The Revolving Door - You train them and they leave!
- Meeting your project deadlines.
- Use us for the mundane day - to - day tasks thus utilizing your internal staff more efficiently.
- On-Call - No employee wants to work every day, night or weekend!
- Vacation - who will take care of your systems while your internal support is gone?
- Meeting your Budget
- Completely outsource and substantially reduce your overhead without sacrificing commitment, system availability and performance!
