Monitoring the SAP System

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"Certain areas of your SAP landscape need to be monitored on a regular basis to ensure reliable operation.”

SAP Administration: Practical Guide, p. 269 Galileo Press 2011

Effective monitoring of your SAP system is CRITICAL, according to SAP.

How valuable is your data?

At 1st Basis, we understand that if it makes sense to monitor the physical landscape (the hardware); it also makes sense to monitor the application running on it. Both represent a capital investment worth protecting.

But there is a dirty little secret! Often SAP systems are not monitored adequately, if at all. But without adequate monitoring, Basis Administrators are constantly putting out fires, and rarely preventing them (which is the main goal of monitoring).

1st Basis developed the 1st Watch system to help Basis Administrators monitor and maintain the SAP landscape. We designed 1st Watch to do this proactively because we’d rather prevent problems than report they happened—after the fact. We developed 1st Watch with the following core tenants.

The 1st Watch System will be:

  1. Simple to install, configure and maintain.
  2. Easy to customize to typical and specific use-cases.
  3. Resilient and highly available (HA).

1st Watch™ Features

1st Watch is an integral part of our SAP Basis support and is included in every support agreement that requires SAP system monitoring. We intentionally built 1st Watch to offer the following key features.

Simple setup/customization

  • No agents to install
  • Pre-set thresholds
  • Customizable alerting/reporting

Secure Communication

  • TLS tunnel
  • SAProuter connection with Secure Network Communication (SNC)
  • Standard outbound single-connection collector

Alert Validation

  • As-a-user testing (Not just backend testing)
  • Alert analysis (Actionable only)
  • Alert persistence/resolution testing

Easily Scalable

  • Remote access (SAP monitoring only)
  • Internal node (OS/Database monitoring)

Simple setup/customization

  • No agents to install
  • Pre-set thresholds
  • Customizable alerting/reporting

Robust Escalation

  • SMSand email alerts
  • Pager-system compatible (Alerts by phone)

Under the Hood

SAP Data Only

1st Watch Graph

Our 1st Watch solution communicates with SAP systems over a standard SAP connection called an SAProuter (below). This is configured as a Secure Network Communication (SNC) between two SAProuters, creating a secure point-to-point connection. This allows the system to collect SAP-specific data from certain transactions, related to Basis monitoring.

SAP Data + OS/DB

1st Watch System graph

To add Operating System (OS) and Database (DB) monitoring, a collector is installed with a “phone-home” (outbound) connection over a Transport Layer Security (TLS) socket (below). The 1st Watch Collector enables the system to monitor OS, DB, Java systems and portals within the customer’s SAP system. Historical and performance data are then available for analysis or reporting.

Trinity Packaging Corporation Logo

“1st Watch Monitoring with 1st Basis problem resolution provides us the kind of safety net they talk about. They are great!”

Doug Allison, Director IT Business Systems at Trinity Packaging

Man leaning back in chair in front of laptop
Man leaning back in chair in front of laptop

Always There, Always On

An SAP system runs critical business applications and demands constant monitoring. Our Remote SAP Basis Administration is always there—and always on, keeping your SAP system running smoothly every day of the year. Call us 1st if you need:

  • Help fixing an urgent SAP issue
  • Migration, upgrade or installation assistance
  • Short- or long-term supplemental Basis support
  • Monitoring of the SAP and support systems

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