SAP Basis Services

Worry-Free Support by SAP Certified Experts

"An SAP system administrator ensures that the Basis components of every SAP system and their functions are working correctly during live operation.”

SAP Administration: Practical Guide, p. 17 Galileo Press, 2011.

Basis is the foundation of the Application layer (the core) of the 3-tiered SAP system (pictured). It is critical to keep this foundation updated and running or the SAP system will experience problems, which can lead to downtime, user impact and business impact—something you want to avoid.

SAP 3-Tier Architecture Image

In the end, the Basis team is responsible for the smooth operation of the entire SAP system. Remote Basis support allows you and your team to sleep at night. Our Remote Basis Administrators supply these critical administrative tasks:

  • System Administrator
    • Manage SAP system performance
    • Monitor SAP products for current and impending issues
    • Perform upgrades and installations
    • Perform periodic “Critical Tasks” as prescribed by SAP Best Practices
  • Database Administrator
    • Perform database upgrades
    • Apply database patches
    • Perform SAP system refreshes
    • Optimize database
    • Adjust performance parameters
  • User Access Administrator
    • Create user accounts
    • Assign security roles
    • Authorize issue investigations
    • Audit reports and assistance
  • Transport Administrator
    • Transports
    • TMS troubleshooting
    • Client copies, imports and exports
  • Background Job Administrator
    • Monitor for job failure or completion
    • Schedule background jobs
    • Assist in assessing business impact of failed jobs
    • Troubleshoot issues with background jobs

We have a support level to fit every need:

Pricing Plan Structure
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“With the help of 1st Basis as our Basis partner, we completed an EHP7 upgrade which was very successful and garnered a lot of praise from our longtime customer. We continue to work with this great partner.”

Satish Sharma, Director at Mygo Consulting Inc.

Man leaning back in chair in front of laptop
Man leaning back in chair in front of laptop

Always There, Always On

An SAP system runs critical business applications and demands constant monitoring. Our Remote SAP Basis Administration is always there—and always on, keeping your SAP system running smoothly every day of the year. Call us 1st if you need:

  • Help fixing an urgent SAP issue
  • Migration, upgrade or installation assistance
  • Short- or long-term supplemental Basis support
  • Monitoring of the SAP and support systems

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